Shipping and Returns

Shipping Rates

We believe shipping should be simple and affordable, so we do our best to offer you the lowest rates in the industry.
  • Shipping is FREE on all online orders over $75*
  • Shipping is $3.99 on all orders orders over $75 using EZ Pay (ACH)*
  • Shipping is $15.99 on all orders under $75*
*Does not include COD orders. A $20 COD fee will be added to all other rates for COD
** A $4 fee is added to all orders shipping to residential addresses.

Shipping Times

Most orders are processed the same day they are placed with any exceptions shipping the following day. Shipping to most Texas markets is next-day. Outlying areas and shipments outside of Texas generally take 1-3 business day.

Return Policy

Princess accepts returns and exchanges of items within 60 days of original purchase. Returned and exchange items must be in their original packaging, unused and undamaged. All returns must be approved and please note that 15% restocking will apply.

Princess,will not accept returns or exchanges on opened hair extensions, special order items, testers, brushes, expired products, discontinued items, discontinued brands, items with discontinued packaging, or seasonal items.

We are always willing to work with you! for further service feel free to contact your Consultant or call Customer Service for assistance at 210.736.2691

Warranties For Tools And Appliances

All warranties are based on the manufacturer’s replacement policy. Princess will replace defective professional appliances for 30 days at no charge. After 30 days, and up to one year, with the manufacturer’s approval, Princess can replace defective items for a $25 S&H fee or we can refer you directly to the manufacturer for further assistance.


Princess does not issue returns for the following:

  • Opened hair extensions
  • Special order items 
  • Testers
  • Brushes 
  • Expired products
  • Discontinued items 
  • Items with discontinued packaging
  • Seasonal items.

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